Review Time
I purchased a premium smartphone last summer, in excellent condition. However, the front-facing camera was damaged and the rear camera had debris behind the lens. I reached out to the support team requesting a replacement device, but received a very generic response. They instructed me to send the device back for evaluation, which could take up to a month. Keep in mind, I have no backup phone and they don't provide a temporary replacement, leaving me with a broken device that cost nearly 1,000 euros. I strongly advise against trusting this service.
I ordered a phone in 'excellent condition' and it arrived as promised, with 100% battery. However, after a week, the screen started lifting, indicating that the adhesive wasn't holding it properly. The battery is not genuine, and while the camera is authentic, it appears to have been replaced. I'm quite frustrated with the situation. I attempted to contact them, but they only offer chat support and no phone number. Now I have to return it and wait for repairs. Very disappointed.
This service cannot be trusted. I sent them a phone to sell, but they decided not to purchase it. They never informed me that they only buy unlocked phones from the USA. To make matters worse, they kept the original box, which means I won't receive full value when I try to resell it. Avoid this service at all costs; I have all the emails and video evidence to support my claims.
I purchased a phone last summer, and it arrived in excellent condition. However, the front-facing camera was damaged, and the rear camera had debris behind the lens. When I reached out to the support team for a replacement device, I received a very basic response. They asked me to send the phone back for evaluation, which could take a month. I have no backup phone, and they don't provide temporary replacements, leaving me with a broken device that cost nearly 1,000 euros. I strongly advise against trusting this service.
I sent my phone in four times due to battery issues. The first three times, they claimed to repair it, but on the fourth attempt, I requested a battery replacement or a new device. They did provide a new phone, but after a few weeks, the battery issues returned. I had to pay out of pocket to replace the battery myself.
I bought a phone listed as excellent condition for 454 euros. Instead, I received a different color with a defective battery at 72% health, which only lasts four hours. Changing the battery costs 95 euros. The site claims they don't sell phones under 85% battery health, yet I received this one. Very frustrating.
I want to share my positive experience with this service. I purchased a phone in 'as good as new' condition, and it truly felt brand new upon arrival. There were no scratches or damage. Although the delivery was slightly delayed, it wasn't a major issue. The price was significantly lower than retail, making it an excellent value. I would consider switching to another brand in the future due to the challenges with certain devices. Overall, I plan to buy from them again in several years.
I had a positive experience purchasing a refurbished phone. It arrived in excellent condition within four days, with 100% battery capacity. The site allows you to choose the quality and shows real images of the phone. I highly recommend this service.
I bought a refurbished phone last year. The back cracked easily after a small fall, even with a protective case. I tried reaching out for help, but received no solution. The phone was completely refurbished, including the battery, screen, and frame. I feel like I wasted my money.
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