I would give zero stars if I could! Firstly, it advertises that all attractions are included however this is not the case- laser quest and socks are extra (they do not accept socks from other companies such as Jump). We booked 2 hours during the school holidays to tire the kids out however they soon became bored. The staff are so rude and actually shouted at my kids and told one to shut up. In the end they stopped going on the trampolines as they were so fed up of being told off and about the many rules of the park (some of which seemed very OTT). We had 2 children with us with additional needs and they were not catered for at all. One of the children jumped up and down on the stairs (which was loud and annoying) however I explained to staff he has additional needs and he had not stopped despite me asking him to (I was unable to do any more at this point due to putting my younger child’s shoes on to get out of the place!). The staff member called security due to this- security was as shocked as we was given we were all trying to leave. I would never visit this place again- the WORSE customer service I have ever known, the place itself was dirty, understaffed and not particularly entertaining for the kids, plus a total rip off- way more expensive than other similar attractions and nowhere near as good. AVOID!
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Come down to Flip Out MANCHESTER!
