Review Time
(I'm talking about Glagow but its the same website)
these people will take payments from your bank months after you cancel. i cancelled in glasgow branch in August and noticed they are still taking payments in January. i went back into flipout and asked them about it. they then told me i had to do it by email.
i emailed them and got a reply telling me i had to send the email i signed up on. i then did that and got no reply. were now February and they are still taking a payment.
been on call for 35m mins and they guy that could hardly speak english ended up hanging up the phone.
now some woman is on the phone, i asked for a manager and she's refusing.
(I'm talking about Glagow but its the same website)these people will take payments from your bank months after you cancel. i cancelled in glasgow branch in August and noticed they are still taking payments in January. i went back into flipout and asked them about it. they then told me i had to do it by email.i emailed them and got a reply telling me i had to send the email i signed up on. i then did that and got no reply. were now February and they are still taking a payment.been on call for 35m mins and they guy that could hardly speak english ended up hanging up the phone.now some woman is on the phone, i asked for a manager and she's refusing.
Very Dirty, cold and lifeless.All areas opened on a very slow painful rotation and the new height restrictions don’t make any sense and make the place only suitable for 8 years plus if you are to get value.I have no idea why you have to be 1.2 meters to go on an inflatable or an obstacle course.Staff are all kids themselves and we’re all miserable and emotionless.There were no more than 20 people in forThe whole duration we were there on the school holidays so this is obviously an unpopular place to spend your money.Really disappointing.
Absolute trash. Actually, there wasn't enough stuff open there for it to be considered trash. Most parts of the "park" are broken or closed. The trampolines are saggy as well! How can they possibly fail in so many ways? 😳 The staff are awful, undertrained, miserable and do not know how to work at a place for kids. Recently, they must have decided to invest in making this place sadder and more boring, as it's just dull. Waste of money!
I would give zero stars if I could! Firstly, it advertises that all attractions are included however this is not the case- laser quest and socks are extra (they do not accept socks from other companies such as Jump). We booked 2 hours during the school holidays to tire the kids out however they soon became bored. The staff are so rude and actually shouted at my kids and told one to shut up. In the end they stopped going on the trampolines as they were so fed up of being told off and about the many rules of the park (some of which seemed very OTT). We had 2 children with us with additional needs and they were not catered for at all. One of the children jumped up and down on the stairs (which was loud and annoying) however I explained to staff he has additional needs and he had not stopped despite me asking him to (I was unable to do any more at this point due to putting my younger child’s shoes on to get out of the place!). The staff member called security due to this- security was as shocked as we was given we were all trying to leave. I would never visit this place again- the WORSE customer service I have ever known, the place itself was dirty, understaffed and not particularly entertaining for the kids, plus a total rip off- way more expensive than other similar attractions and nowhere near as good. AVOID!
I am extremely disappointed with Flip out and their handling of my daughter’s birthday party booking. Not only was my booking canceled at the last minute, but they are also refusing to issue a refund for the amount paid. This has caused significant stress and frustration, not just for me, but for my daughter, who was looking forward to her special day.To make matters worse, this situation has created unnecessary tension between myself and my ex-wife, as we were both relying on this event to create positive memories for our daughter. The lack of professionalism, poor communication, and refusal to resolve this issue is unacceptable.I would highly advise anyone considering this company to proceed with caution, as their customer service is lacking and their ability to follow through on commitments is unreliable.
Visited this evening to discover that half of the place was closed. All we could access was a couple of trampolines and a bouncy castle. We gave up after 20 minutes. The Costa machine was making watered down drinks and the haribo machine gave us 10 sweets of 1 selection out of 5. Overall experience was terrible and we won't be visiting again.
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