flixbus.com

Inhumane , unreliability, which appears to be deliberate business practice of non caring to make pro

On the outbound trip the bus driver switched the air conditioner off for an hour and half on the border , we thought we’d pass out from the heat , nobody was allowed off , no windows , the driver can lock the toilet or control the lights , at will the passenger has no control at all over this … we girt our hands digging in our bags trying to find things we needed ( it’s many hours ) in the pitch black We had an old mega bus on the outward bound trip which was extremely uncomfortable seating , Flix bus doesn’t tell you that you need to be very agile at climbing down to this tiny toilet ( if it’s open ) hanging onto bars , the exit door is right next to the toilet with its levers and bars , and it looked like you could push the wrong handle in the dark and fall out of the speeding bus On the return trip we were 10 hours in the border crossing, Flix bus sent bi message or transfer details , basically they didn’t appear to even notice ( trip was 23 hours , 10 hours added on ) I figured out that they would let us down when we finally arrived at the last bus stop before the airport Which they did , the toilet was shut at the bus station and we walked to taxi to take us to the airport , we felt very unwell this point Every trip in the Flix bus left us feeling sickFlix bus tried to say they couldn’t find our trip when we sent them all of the details including their own email ( their phone Number doesn’t work ( Finally when we were home we contacted Flix and they said they’d only refund if we’d used a secondary bus rather than a taxi , we couldn’t take anymore And our aim was to survive , Flix refunded £1.80 a joke for this highly unpleasant trip of 100s of pounds It’s cheaper than other transport but if you want to get to your destination in one piece and there at all we strongly recommend researching anything else you can find ; if you must use this bus plan for stopover gaps especially before a plane ; and make sure your health is very good Do not believe what Flix bus says ; we found sections of the trip with 10 hours of the toilet locked on the bus and unable to get out and boiling bus not able to get out and the pitch black bus ; hanging into the side of the toilet stairs by the exit door on the dark surreally cruel , inhumane even . Animals should be treated better Fortunately we figured out to arrive a day before our flight so despite all of this we booked into the pre booked airport hotel and caught our flight the next day We will never use this appalling service again Short trips may see more satisfied customers who don’t know about the long haul issues but the lack of any accountability or even noticed our Flix bus was delayed 10 hours would make us avoid the company for any purpose

Date of experience: Nov 29, 2025