Worst experience of my life!!!!The driver never picked me up from my designated bus stop — he sped right past me. I then had to drive into town with a newborn. When I complained, I was met with, “As long as you arrived, there’s nothing we can do.”Secondly, I was given incorrect information by a customer service agent, which led me to cancel my already-booked 8:00 PM ticket and rebook for 1:05 PM. The agent never informed me that the new ticket was for a different station, which caused me to miss that bus as well and left me unable to use my original 8:00 PM ticket.When I called customer service again, I was met with zero empathy — just blame and no sense of responsibility.If this is the kind of experience you want to have, then by all means, book with them.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
