Friday, 28 November, 2025 DO NOT USE FLIXBUS. Driver, presumably a retired senior man, with no uniform, no respect, arrived over an hour late at Term 2/3 Heathrow. Instead of apologizing for arriving so late, he was extremely rude, impolite and yelled at passengers waiting to get on the bus, asking in a loud voice whether they have paid for extra luggage, when they did NOT have extra luggage. According to the ticket, one 20 kg and one 7kg bags are clearly allowed, as with most buses, planes etc. This driver classed the small 7 kg bag as "extra luggage" simply because they have 4 wheels at the bottom which are for ease of people to pull/drag along. This man expects senior citizens to literally lift and carry the 7kg bags in their hands which according to him would then not be classed as extra luggage!!!. Apparently this driver had 'made' other passengers already on the bus, pay Flixbus online for what he classed as "extra luggage" which are the 4 wheels at the bottom of the carry-on cabin 7kg bags !!!!! Besides all above, these bus seats are extremely uncomfortable, no leg room at all which makes seniors have knee pains.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
