Flixbus is the most unprofessional and dishonest transport company I have ever dealt with.I had a paid ticket for route 095 from Bolzano South to Innsbruck. I arrived 50 minutes early. The bus never showed up — no delay notice, no cancellation, nothing. Typical Flixbus chaos.I was forced to board route 486 towards Munich instead. The driver was aggressive, rude, and completely uninterested in helping. After arguing with me in front of the entire bus, he demanded 57 euros in cash just to let me board.I paid — and he pocketed the money without issuing any ticket or receipt. That’s not “poor service.” That’s theft, plain and simple.When I reported it to Flixbus customer service, they had the audacity to say they will not help me unless I can provide proof of purchase. Proof I could not possibly have, because THEIR employee deliberately refused to provide it.So:Their bus never arrived.Their driver shook me down for cash.Their company refuses to investigate.And they expect me to prove their misconduct.This isn’t just incompetence — it’s systemic negligence bordering on fraud.If you value your money, your time, or basic human decency — avoid Flixbus at all costs. They operate like a budget bus mafia, not a legitimate transport operator.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
