Flixbus drivers drive like monkeys! You and your luggage are unsafe when using their service. You are better off walking. On top of that their customer service is absolutely worthless. Avoid Flixbus at all cost!On September 7th I took a direct Flixbus from The Hague (The Netherlands) to Zagreb (Croatia). Route N885, Booking #3285052978I handed over my brand new suitcase to the driver in perfect condition. However, upon arrival in Zagreb, I discovered that it had been seriously damaged. The driver assigned to the The Hague–Munich leg of the journey was driving in an unsafe and aggressive manner, with frequent sharp turns and sudden braking. I must emphasize that his driving was highly irresponsible and dangerous.Shortly before Munich, during a minor traffic jam, he kept on racing, while we were still on time. All of a sudden, he abruptly braked so hard that passengers and belongings were thrown around the bus. Everybody was thrown from their seat, and items flew across the aisle. Luckily, I didn't get injured, as I was sitting in the middle seat all the way at the back. I just slid into the aisle. I am confident that this incident caused damage to my suitcase in the cargo hold.After receiving my suitcase with damage, I was shocked by what I saw.It was the middle of the night, and I immediately reported the damage to the Flixbus customer service through their website. After the Flixbus kiosk opened, I went there, talked to the staff, and they gave me additional information on where to send an email for the damage claim. After handing over my suitcase to a repair shop, I provided Flixbus with all the requested information, and they acknowledged on September 12th, that they had issued a refund:- "We sincerely apologize for the inconvenience caused to you due to your luggage being damaged due to the driver's reckless driving."- "We would like to inform you that we have initiated the refund of 150 EUR to your bank account."- "The amount should reflect in your account within 5 to 7 business days." It is September 29th, and I still have not been reimbursed. Their client service is silent, and they straight out ignored my reminder email and recent email with a request for the update on the situation.Avoid using the Flixbus service; it will save you a lot of money, stress, and energy. They are not worth your time and money.------------------Update 1:It is October 9th, 2025Flixbus got in touch with me, and let me know that due to "technical reasons" they were unable to issue my refund. They have stated that the case has been verified and a refund of 150EUR has been prompted to my bank account.However, they have also stated that it might take another (3) three weeks before I have a chance of receiving a refund for the caused damage to my luggage by their driver and service.Still waiting for my refund, and I have officially entered a second month of this back-and-forth mailing with Flixbus customer service.------------------Update 2:It is October 10th, 2025After sending Flixbus an email once again, about me still waiting for the refund, and updating this review with "Update 1". I can finally confirm that I have received the refund of 150EUR today.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
