Terrible experience. We lost a lot of money and time in our honeymoon trip to the US because of their incompetence. We had booked a bus from Washington DC to Philadelphia on the 24th of august. 10 minutes into the route the AC broke down and the driver just drove us back to the station (1h later), where he left us without any solution. He said he "hoped" that they would send another bus. We waited for 1h more but they didn't send any bus. We went to the counter in the Washington DC station and they said that all the other buses for that day were already full and that they couldn't help us (what exactly are they for then??), they sent us to call the customer service line, which we can't do, because we didn't have a US phone line, only an internet card on our phones. They didn't let us call from there either. We had to stay in Washington and book another night at our previous hotel, while losing the hotel (and the money as well as the deposit) that we had in Philadelphia. We missed the whole city. The next day we booked a bus to NY and it broke down again, it looked like a joke. The driver finally fixed it but a girl was buying some snacks when he called us to step on the bus again, and he almost left her there purposefully, but finally changed his mind and went back. Then he proceeded to call her a "little stupid b*tch" on the phone and other nasty names for the 3 hours that remained. It was very violent and unpleasant. Honestly, we won't be booking with them again, they alone ruined our trip. We didn't get a refund or any other kind of compensation.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
