FlixBus abandoned my elderly family members during a Helsinki–Rovaniemi trip. At a short stop in Oulu, the driver told them they had only three minutes to buy something or use the restroom. That is already unreasonable and unsafe, especially for elderly passengers.When they stepped out, the driver simply left with all their belongings still on board. No announcement, no warning, nothing. My family was stranded in the rain, including an older person with knee problems, while their luggage (with valuables inside) was taken away on the bus.They had to urgently buy new train tickets (170€) to reach Rovaniemi and not lose their hotel reservations. Meanwhile, the driver had been driving recklessly during the trip, rushing and making dangerous maneuvers.This is a case of serious negligence, zero respect for passenger safety, and complete lack of responsibility. To make it worse, FlixBus provides no emergency customer service to contact in such situations.Abandoning passengers on the road and taking off with their luggage is unacceptable. This company must be held accountable.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
