As a last resort, I am writing to express my deep disappointment and frustration at the complete lack of response to the multiple customer service requests I’ve submitted over the past several months.I originally contacted you on 21 May 2025 (Case No. 44834888) requesting assistance with merging three vouchers. After receiving no reply, I submitted a second request on 11 September (Case No. 47189275) and a third one on 19 September (Case No. 47327762), specifically asking for clarification on what the issue was and how to proceed.In the meantime, I reached out to your chat support. Unfortunately, they were unable to provide any useful information. One agent vaguely mentioned there was a problem with the vouchers but could not explain what kind of issue it was or how I could resolve it — instead, they simply told me to submit yet another ticket.Now, five months later, I still have not received a single proper response. This is not only disappointing but completely unacceptable. Half of the vouchers' validity period has already passed, and I’m left with no clarity, no resolution, and no support.Frankly, I feel ignored and humiliated by the total lack of attention given to my cases. I trusted FlixBus to provide basic customer service, but this ongoing silence shows an unacceptable level of neglect toward your customers.I kindly ask you to:Clarify the exact issue with my vouchers.Merge the three vouchers as initially requested.Extend the validity of the vouchers due to the delay caused entirely by your lack of response.I hope to receive a resolution without further delay.
Claim your business profile now and gain access to all features and respond to customer reviews.
Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
