TLDR; Coach delayed by over 10 hours, took a long time and initially refused refund.I was meant to get a coach from London Victoria at 22:00. We were informed at 22:30 that the bus would arrive at 02:00. The bus was still 30 minutes late. At the first stop it was 90 minutes delayed and there were further delays due to an accident on the M1.We were informed that the bus was delayed because the drivers had to rest so they were aware there would be a delay 8 hours before departure but we were not informed until 30 minutes after the proposed departure.I ended up taking a train, and requesting a refund. However, this was very difficult and they didn't respond to my messages for 3 weeks. Then they told me my train receipt wasn't valid, because it didn't have my name on it, when they never do. Never use this service, it is terrible.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
