The bus driver drove off without me at a random gas station in Germany. Customer service on the phone did nothing for me, and they said a refund was out of the question. Thankfully, a nice couple saved my day by driving me all the way to Hamburg. This could easily have been avoided if the driver had counted passengers during stops and also respected the break time that they announced, which he didn't do on this occasion.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
