Chronic delays, broken toilets, malfunctioning air conditioners, cramped seats, baggage chaos, and the constant “treasure hunt” of finding the right departure stop — all of this I was willing to tolerate for the sake of FlixBus’s low prices.But here’s the real problem: sometimes the bus simply doesn’t show up. On June 6th, I had a ticket from Porto to Lisbon, scheduled for 15:00. Just a few minutes before departure, I checked the app and was shocked to see that the time 15:00 had been crossed out and replaced with 14:19 — as if the bus had already left 40 minutes early. Naturally, I assumed it was a glitch, especially since the station board showed a FlixBus to Lisbon at 15:00 with route number 1000. Everything seemed to line up. But when that bus arrived, it turned out not to be mine (apparently all Lisbon buses carry the same number 1000). The driver told me he had no idea where my bus was, said he was already late and in a hurry, and drove off.Looking back at the board, I saw no other Lisbon departures listed. At that point, the possibility that my bus had indeed left an hour earlier no longer seemed so impossible. I tried to find a FlixBus office at the station to clarify, but there wasn’t one. In the end, I had to buy a last-minute train ticket at a much higher price. I was lucky my hotel had a 24-hour reception and my flight was the following day — otherwise the consequences could have been far worse.When I got home, I submitted all the details and evidence through FlixBus’s online contact form. I never received any response.Upd: Apologies might be appropriate for chronic delays, broken toilets, and similar issues. But in this case, it feels more like a scam — you took my money and disappeared, ignored my messages, and only now send a generic apology while suggesting I should travel with you again. This comes across either as mockery or as complete indifference, possible only because you face no real consequences.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
