Our bus was delayed by more than 30 minutes without any notification. The app updated only an hour later, falsely showing that the bus had left on time. We waited at the station, but in the end had to buy emergency replacement tickets.FlixBus support admitted the issue and promised a full refund for two tickets plus seat reservations. Instead, after two weeks of back-and-forth emails, I received only €3. Their explanations kept changing — first blaming the bank, then claiming the €3 was for the tickets, and finally inventing a ‘commission’ of more than €15 per ticket.Even worse, a support agent asked me to send my complete bank statement in PDF covering two weeks, which is not only irrelevant to the case but also a serious breach of privacy.This is unprofessional, misleading, and unacceptable customer service.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
