on a trip to London, my bus got cancelled a few weeks before, but was rebooked with no issues, until less than 24h before it was cancelled again, but customer service said it was a mix up and had not been cancelled, i was not convinced as the bus was no longer listed on the website, i spoke to someone else who confirm it was cancelled, they rebooked be on an earlier bus meaning i ended up alone in london for a few hours, and on edge that the return bus might get cancelled, then on the way back, the bus driver was super rude to everyone, and my luggage got stolen, when i spoke to the driver (a different one as the drivers switched half way) was told that bags regularly get stolen at Finchley station and he could not help, both me and the police asked the company for cctv, they ignored me, and kept the police waiting too long so it had been delated, this trip was 6months ago and after flix asked for a list of the items in my bag all my other emails regarding compensation have been ignored,
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
