FlixBus managed to turn a simple London to Manchester trip into one of the most infuriating experiences I’ve ever had with any company.The bus broke down halfway, dumped us in Birmingham, and the reason? A window wiper. You’d think a company running long-distance coaches would know how to maintain basic equipment, but apparently even that’s too much for them. Instead of offering an actual solution, we were told to wait around until 12pm — more than two hours — like stranded animals. No urgency, no professionalism, nothing.And what exactly did they expect me to do? I missed a funeral because of this fiasco. Was I supposed to call my family and say, “Don’t bury the deceased yet — FlixBus needs a bit more time because their window wiper tapped out. Just put everything on hold until they get their act together”? The stupidity of that expectation is unbelievable.I had no choice but to book another ticket myself because I’m not stupid enough to stand there waiting while my life — and my responsibilities — keep moving. And now this company is genuinely trying to blame me for that? As if I caused their breakdown? As if I should’ve stayed stranded just to make their paperwork cleaner?Then customer service added insult to injury. Instead of addressing the obvious — REFUNDING the journey they failed to complete — they tried to fob me off with 10 euros for snacks. Snacks. They think a bag of crisps is the appropriate compensation for missing a funeral, wasting hours, and being dumped in the wrong city because of their incompetence.This company is a joke. Zero accountability. Zero respect for customers. Zero ability to run the service they charge people for.If you value your time, your plans, your money, or your basic sanity, stay far away from FlixBus. They’re not just unreliable — they are dangerously incompetent.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
