The company’s support is absolutely useless and can only waste time in an exhausting process of avoiding any meaningful activity. Recently, I bought a ticket on the official FlixBus website, and at the very end, after confirming payment through PayPal and returning from the PayPal page back to the FlixBus page, the latter showed an error. The payment was completed, but I did not receive the ticket. Since then, for a whole week now, I have been dealing with the absolutely useless FlixBus support department, which keeps demanding documents that I have already sent several times, and refuses to simply return my money.Avoid buying tickets from a smartphone browser.Update. I received a notification that FlixBus is asking me to clarify the details of my order through Trustpilot. I believe that such tasks should be handled by the company’s support department. Trustpilot is meant for evaluating the performance of companies and their departments, so that potential customers can form an opinion about them. It is a review site, not a crutch for customer support.Update 2.The company refunded my money more than 10 days after it had been debited from my account. Since providing interest‑free microloans to large companies is not part of my services, my review remains unchanged.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
