The bus I was on from Dallas to Austin broke down in Waco. The bus driver didn't communicate AT ALL to the passengers (even though I went & suggested he do so). We ended up having to band into groups & organise Ubers ourselves. Flixbus emailed 2 hours later (!) to say there had been a delay & another bus would arrive in 1 hour. They did not offer a refund or compensation for the Uber. I wrote in to complain & they said the trip was completed so they cannot refund (even though it was a three hour delay) & I didn't complete the trip through them & had to pay extra to sort it out myself. I cannot understand how a company like this is still allowed to operate. There was a woman with a young baby on board & a lot of college students alone making trips home or to see their friends for Halloween. This was the most appalling national bus trip I've experienced (even in countries like Costa Rica, Mexico, Guatemala, Thailand & Bali). The WiFi onboard didn't work & the only compensation they offered was a refund for any snacks & drinks we had bought during our wait. No one did that because there was nowhere at the Waco bus stop to buy anything & once we were in the Uber we just wanted to get home. Some people got stuck paying for Uber's during price surge because they had to get to their destination & couldn't wait for the replacement bus. Disgusting company. I will never board one of their buses (or their third-party buses) again. They need to be run out of business.Not to mention - they've replied here to make it look like they care. I already wrote to them directly to resolve this issue. How about just giving refunds for services that are delayed 3 hours with no announcements made? "Sorry, we'll try harder" doesn't make up for the lost $50 or time. Do better Flixbus. Why would I bother travelling with you again when you haven't shown that you care enough to actually make amends?
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
