First time using FlixBus and definitely the last! (Trip from Boston to Western Mass)The driver refused to let me board because my suitcase was supposedly too big — later I measured it and it was only 2 inches over the limit. He told me to use the app to book extra luggage (which I didn’t have, since it was my first time) and then accused me of being rude when I was just trying to figure things out. I wanted to book the extra luggage at the spot but he kept saying that I am wasting his time and I am not allowed to board the bus. After a 20-hour trip, being stranded over something so minor was incredibly frustrating.There was plenty of luggage space, yet I was denied boarding and given no assistance. Awful customer service - I’ll never travel with FlixBus again.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
