The driver collided with something causing threee bus windows being completely shuttered, immobilizing the bus at 1am, far from any transportation hub. Half of the bus passengers were heading to Venice airport for flights overseas. On passengers requests for the solution to reach the destination and NOT to miss the flights, drivers responded that its not their problem. Both drivers we very rude and refused to suggest solutions to clearly their mistake. Traveling with a child with FlixBus is too unreliable and stressful for my taste. Company took no actions and refused return for the alternative mean of transportation, bringing their "policy" as a reason. Clearly saving their interest takes priority over a customer service. I will certainly avoid this company. ***additional details as requested by FlixBus: 1. The collision caused 3 windows entirely shuttered (photos available if requested),2. Incident documented by local Croatian Police ,3. Bus involved in the incident an route to Prague via Trieste. 4. I had a connection in Trieste to Venice, with a 40 min transfer time, booked on the same ticket with FlixBus, which was impossible to catch with the time taken for the accident handling. 5. Contacts to other passengers, witnessing the situation available upon request,6. Receipts for a alternative, reasonable and comparative transportation available up on request,7. Email correspondence with FlixBus, rejecting coverage of the alternative transportation to the final destination (airport) available up on request.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
