FlixBus cancelled my Bologna–Lucca bus just one hour before departure. They called this a “reschedule,” but in reality they moved it 16 hours later, to the next afternoon, and changed it from a direct route to a much longer one with two stops. Since the original bus was at 21:40, there were no other transport options that night. My phone battery died, it was late, and I was forced to book a hotel. I had already paid for my hotel in Lucca for the same night, and I had to buy a new train ticket early the next morning to get there for work—still arriving late to my meeting.I requested a refund for the extra hotel and train costs caused by their last-minute cancellation, but customer service refused. Their answer was basically: “We refunded your bus ticket, that should be enough so we owe you nothing because you didn’t take the bus we rescheduled 16 hours later.” Was I supposed to wait outside all night until the next day’s bus? Where, exactly? They simply repeated: “Sorry, nothing we can do.” So here is what I can do: warn others. Never trust FlixBus.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
