I was always very happy with Flixbus, clear info, busses running on time, affordable and comfortable busses. Really good , when everything went well....Then when I changed one of my tickets to a busses with an earlier departure as I got to the busstation way before my original bus would leave, it went wrong. We'll changing it was easy enough, however i only received an email confirmation of the change and the new details. The new details gave me the wrong information on the bus - unbeknown to me of course - the Line nr was wrong at it never gave me the bay it was leaving from. By the time i found out , rhe bus had gone.When I then rebooked for my original bus it was 4 x the original price.That's not the worst of it though. I immediately emailed flixbus with all the info, previous confir.ation emails and screenshots to show that I missed the bus through no fault of my own and because I sent 4 x the normal amount I think it would only be just that I would het some sort of refund.However Flixbus just kept sending me their standard response. The bus I booked, albeit delayed, did leave, other passenger we're on it and therefore no refund.For me its now a matter of principal, a co pant of Flizbus standing should be able to admit their mistake, so quite clearly shownieuws to them through my tickets, and refund it. But no. For me that's it, will not everyone recommend them again. Very disappointing to say the least.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
