On October 11, 2025, my girlfriend and I arrived at the designated bus stop in Verona (Viale Andrea Palladio) at approximately 19:53 for our 20:00 departure to Milan. The bus, operated by FLIXBUS with license plate GZ 682SV, arrived at the same time. As we were the last passengers to board, I attempted to place our two backpacks into a luggage compartment near the boarding door to expedite the process.An employee of the carrier immediately began shouting at me aggressively in Italian. I replied in English/Italian, "calm down please" , apologized for my mistake, and explained I was trying to be helpful. I repeatedly asked him to calm down, but he continued to shout, stepping closer to me and my girlfriend in an intimidating manner. His behavior escalated as he struck the side of the vehicle's luggage door several times with his fist. This action visibly frightened my girlfriend.The employee refused to scan our tickets or assist with our luggage, for which our ticket included an allowance of two hold bags. He then threatened me, stating, "You're a tourist; maybe I should call the Carabinieri/Polizia." I perceived this as discriminatory and threatening. He subsequently ran to the front of the bus and attempted to close the doors while we were still outside. I was forced to physically block the doors by jumping into the doorway and standing between them to prevent the bus from leaving without us. After this, he finally scanned our tickets while was still screaming at us.We were forced to carry our two large backpacks and another bag into the cabin for the 2 hour and 35-minute journey, as they would not fit in the overhead storage. This created a terrifying, uncomfortable and difficult travel situation. The employee's conduct constituted verbal harassment and physical intimidation. His actions, especially punching the vehicle and attempting to close the doors on us, created an unsafe environment and caused my girlfriend significant emotional distress, which persisted for the entire journey home.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
