3 stars because normal service is good, however when they cancel their rides service is terrible. Be aware they can cancel their rides for whatever reason, in my case 2 incidents in one intended travel.My ride got cancelled and they set me on a totally unsuitable ride without asking. The bus got cancelled, something happened, I got after calling.Rescheduled to a better ride day before. This friggin ride got cancelled again for me and they automatically put me back on the least desired ride I want to take. I did not know because it was rescheduled at 23:00 and my ride was 12:30. Or so I thought.Went there without checking. Bus full and my ticket was rebooked and not right. Nothing to do.Called again because of the double mishaps. Friendly service told me they had to use a smaller bus and kicked me out the ride they themselves rescheduled me in. So 2 reschedulements of which I missed one.Customer service said they would forward the complaint. He did not do his. Complained about it myself and they simple say I took the ride and thus no compensation. Had to make do with a hollow sorry.So if something goes bad, service sucks. Otherwise my 10+ normal experiences are fine considering costs.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
