I’m writing this review after more than a month of trying to get help from FlixBus following my trip on August 4th from Rochester to New York City (31st St & 8th Ave stop). My bag was lost during that trip — it never came off the bus when we arrived in NYC.Since then, I’ve repeatedly contacted FlixBus Support, but their replies have been standardized, robotic responses with no empathy or effort to actually help. Every time you reach out to their customer care line, it feels like nobody truly cares about your situation — they just tell you to fill out a form, and after waiting two weeks, you receive the same generic message saying your bag wasn’t found. That’s not fair to customers who trusted this company with their belongings.My bag contained important personal items worth around $1,800, including a new suitcase and things I had collected over the years — memories that cannot be replaced. Losing it caused me a lot of emotional distress. I was crying at the bus stop, feeling completely helpless, because everything important to me was in that bag.When I went to the FlixBus stop at 31st & 8th Avenue, the staff were rude and dismissive. Instead of helping, they asked me to leave immediately, and one person even shoved me away when I tried to explain my situation. I expected basic understanding and compassion, but I was treated with indifference and disrespect.FlixBus needs to understand that these aren’t just “bags” — they hold people’s memories, personal items, and valuables that take years to collect. The lack of accountability and safety for passengers’ belongings is unacceptable. As humans, we deserve compassion and responsibility from the companies we trust with our travel.I truly hope FlixBus reconsiders how they handle lost baggage and begins treating their customers with genuine empathy and care. I’m happy to provide a detailed list of everything I lost if someone from the team actually takes the time to look into my case seriously.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
