My partner and I had planned a special anniversary trip to Naples. We chose to take FlixBus from [departure station] to Venice Airport, as we had an early flight and it seemed like a convenient option.Unfortunately, this decision turned out to be a complete disaster.The first bus was delayed by two hours, which caused us to miss our connecting bus in Trieste—the one that would take us to the airport. We informed the driver of the urgency and kindly asked if they could call ahead to hold the connecting bus. The response we received was both shocking and rude:"You're lucky we even came to pick you up!"Because of this delay and their complete unwillingness to help, we missed our flight and ultimately missed our entire planned vacation.With no other option, we booked a return trip—only to face another delay, this time over three hours. The driver almost refuse to board us on the bus since it is inconvient for him to take us back home!After all of this, FlixBus refused to refund any of the bus tickets, not to mention the flight and hotel costs that were lost because of their service failure.To make matters worse, they cited a policy stating that tickets over 15 euros aren’t refundable. We read through their entire refund policy, and there is no such rule anywhere. This is either complete misinformation or a dishonest excuse.We will never be using FlixBus again, and we strongly advise others to think twice before trusting them—especially if you have time-sensitive connections or important travel plans. And if you do choose them, be extremely cautious—because when things go wrong (and they very well might), you’re on your own.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
