i was not admitted to the bus even if i had a ticket as it was indicated that i had to wait for a next bus which obviously was none existent. Contacted support which gave me unconclusive ways to receive a refund and had to book 2 separate flixbuses and instead of arriving home at 7 pm i arrived at 2 am. After this i raised a complaint online with descriptive references of the bus and driver and i was gaslighted that there is no support that i can get as i was not on the bus, on which the driver didn't accept me on. So overall very bad service and no aknowledgement of the mistake and no refund plus unreasonable ways to receive a refund like'do you have somebody that can testify that' or 'do you have a receipt' when both of them are non exitent options
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
