I was traveling from Milan to Chamonix with FlixBus and had my bicycle registered and paid for in the bike rack, under their responsibility. When I arrived at my destination, my bike was gone: it was stolen during the trip.FlixBus’s response was shocking: “we are not responsible for lost or stolen luggage.” In other words, they accept your bike, charge you to transport it, but if it disappears, they wash their hands.This is total abuse and negligence. A serious transport service should guarantee the safety of the luggage it receives and charges to transport, especially when the passenger has no way of monitoring it during the trip.FlixBus showed a complete lack of responsibility and respect for its customers: no compensation, no support, no solutions.If you travel with anything valuable (bicycle, luggage, instruments, etc.), DO NOT use FlixBus. You are completely unprotected.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
