I had my luggage stolen on a FlixBus trip. Passengers are forced to store bags in the lower compartment, yet FlixBus provides no supervision, no identification numbers, and no control over who takes what.When the theft was confirmed by the drivers, I was simply told to call a number and fill out a form that assumes I "lost" or "forgot" my bag — not that it was stolen under FlixBus’s responsibility.This is unacceptable. The company must take responsibility for passenger belongings and provide a real solution, not dismiss it as if it were my fault. I demand a clear and effective response.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
