I'm writing this review in a state of utter frustration and disappointment. My recent experience with Flixbus has been nothing short of a complete nightmare, specifically regarding their lost and found service.After a recent trip, I realized I had left my AirPods on the bus. Within minutes, I was able to locate them using my "Find My" app, showing they were still on the vehicle at the final destination. I immediately contacted Flixbus customer service, providing them with all the necessary details, including the bus line and the fact that I could literally see the AirPods' location on the map.Their response was a cold and unhelpful "we can't do that." They told me to simply fill out a form and that the item would be reported to the lost and found. Despite my pleas to have them contact the driver to retrieve the item, they refused to assist any further.For the next several days, I watched in disbelief as my AirPods traveled back and forth on the same bus route. Flixbus had all the information they needed—the bus number, the line, and the real-time location—yet they did absolutely nothing. It was an exercise in pure incompetence. They couldn't be bothered to instruct someone to simply check the bus and pick up the item.Unsurprisingly, someone eventually found and took the AirPods. What was once on a bus is now gone forever. This experience has been more than just frustrating; it's a testament to Flixbus's utter lack of care for their passengers' belongings. To be so close to retrieving a lost item and to be met with such a complete and total lack of action is truly infuriating. I've never experienced such a level of negligence from a transportation company.This is a warning to anyone considering Flixbus: if you lose something, don't expect them to lift a finger to help you. Their lost and found system is an absolute failure.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
