The buses themselves are great, the network of routes across Europe is extensive, and prices are usually reasonable. Unfortunately flixbus is let down by its staff and quite possibly the worst customer service culture of any company in the travel sector. On my last trip I approached the bus driver to board and was told it wasn't his bus, and was sent elsewhere. The driver then fraudulently checked me in anyway. The station staff, equally poorly, directed me to the wrong platform and said it wasn't their responsibility to get it right! The result - I missed my bus. That's bad enough, but then when I contacted customer service to complain, the experience was 10 times worse. It couldn't be possible to be more inept and incompetent if they tried, deliberating misunderstanding and obfuscating the issue. I had a similar experience years before with flixbus customer service when I left my jacket on a bus and customer service steadfastly refused to offer any coherent solution to recover it. Extraordinarily bad, and clearly a service culture that views its customers as worthless. If all goes smoothly on your trip you won't notice this attitude, but when things go slightly awry do not expect any support whatsoever from Flixbus customer service.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
