I booked a journey for my mother (Booking No. 3277803487, Constanța to Milan Malpensa, 15–17 August 2025) and it turned into a nightmare.Unsafe conditions: no checks for seatbelts, toilets locked for most of the trip, no clear information about stops or transfers. Passengers were terrified of being left behind because buses left suddenly without headcounts.Language barrier: drivers spoke only Romanian while most passengers were international. They ignored non-Romanian speakers completely, and my mother (who understands Romanian) overheard them using extremely vulgar language, such as “dați-vă-n p**a mea”*, directed at passengers.Abuse of trust: in Verona, the driver demanded an extra €20 in cash, without receipt, to continue to the destination. This is effectively extortion.Misinformation: the ticket did not mention a change of bus in Sibiu or transit through France. My mother missed her connection due to this lack of communication and was left in constant fear of being stranded.This was not just poor service – it was unsafe, abusive, and fraudulent. We are demanding a full refund, reimbursement of the €20, and an apology. Until FlixBus takes responsibility and fixes these practices, I strongly advise others to avoid using them for international travel.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
