Communication was poor and money was never returned.Prior to my departure, I was informed that my bus had a significant (>2h) delay. A few minutes later, the app notified me that my bus was cancelled (this was the last bus of the day).To reach my destination, I contacted customer support via the chat function on their website, where I was assured that I should order a train instead, the cost of which would be reimbursed by FlixBus. When I asked for written confirmation of this via email, I was told that this department “was not allowed to send emails”, which is already highly questionable. So I took screenshots of our conversation as proof.I booked the train and later filled in the reimbursement form. The next day, when checking my app, it claimed that the bus did actually go on time (even though at the original time of departure, the app officially showed that the bus was not arriving).I received no follow-up communication on the form I submitted (not even a confirmation that it had been received). After waiting for more than a month, I made a formal complaint (which could only be done through yet another form), of which again I was not notified, leaving me with no way of following up. I have now been waiting for months but no communication whatsoever. The total amount still owed (>€100) has not been returned, and no one has been in touch despite numerous efforts to reach out.Do not trust this company, find alternatives.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
