This company has no idea how local regulations work. It thinks its own rules override legal jurisdiction of a sovereign nation! They unlawfully asked for a passport and denied entry to the vehicle for a trip inside the Schengen area even though an EU issued ID is legally enough. Comically the receptionist at the station claimed Schengen no longer exists!! Their hotline support continued their crap while actual police officers near the station denied the requirement of a passport. Total idiots.Important Edit: The company claims in the reply to have "resolved" the issue "internally" but the support explicitly mentioned they would not refund the total price nor will they refund the return ticket.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
