I had one of the worst travel experiences with FlixBus. My bus from Los Angeles to San Francisco was delayed nearly 5 hours overnight (from midnight to 5 AM). As a solo traveler, I was stranded at Union Station in unsafe conditions, with rats, homeless people, and nowhere to go.I called customer support 6 times, but they gave me no real answers and even hung up on me 3 times. I ended up buying another ticket for $80, only to later find out the original bus left hours late without any notice. I also spent $50 more just to get through the night.Despite all this, FlixBus has offered no refund, no voucher, no compensation — just empty apologies. Customer support has been completely unhelpful.This was not a minor delay, but a failure of service and communication, and I cannot recommend FlixBus to anyone.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
