Booked our tickets with Flixbus being our first time, we had a flight scheduled in the morning so we got the most reasonable coach booked to make that flight on time. We got to the bus stop where our coach was supposed to pick us up. Bare in mind this was at 00:20am in the morning. Stood there freezing cold as the time went by. They told us to arrive 15 minutes before departure which we did. The coach is now 20 minutes late we checked on the tracking and it said it was cancelled minutes before it was supposed to arrive, no notice what so ever.We called customer services which didn’t help at all, told us that we had to reschedule or cancel, I was fuming. We looked to reschedule but that meant being late to our flight which we paid thousands for with our savings.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
