The driver wanted to leave four passengers behind at the service station in the middle of the night, and when I pointed it out to him, he literally attacked me. He had said it would be a five-minute break; I checked my watch, and we were just one minute late simply because there was a line at the checkout. When I came out, I saw the bus leaving, and I had to run after it all the way to the highway entrance past the gas station. Once on board, I pointed out to him that there were still three passengers paying, and he stood up to confront me face to face in a very aggressive manner, saying it was not his problem and that they could call a taxi. He was about to drive off again, and since I complained together with other passengers, he repeated the threatening behavior. Meanwhile, the passengers left behind literally had to run across the service area in the dark to reach us at the highway entrance, where we were stopped completely illegally. He put all of us in danger, and if we hadn’t protested, he would have left four people stranded in the middle of nowhere. I repeat: he was also extremely aggressive
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
