I forgot my phone on the bus from London to Liverpool. I called my phone as soon as I noticed I had forgotten it. The driver picked up and said she had already left Liverpool, was on the way back to London and that she would drop the phone at Flix Birmingham station for me to pick up.I went on Flix website and submitted a lost and found report. It took them 2 whole weeks to reply and tell me they don't know anything about my phone! Can you imagine that?! It is an iPhone 7, and when I used "Find My Phone" before it went off, it showed that it was in Birmingham.This is simply outrageous! How can a large transportation company like this have such poor customer service?UPDATE: I JUST READ YOUR REPLY. IT SHOWS HOW MUCH LACK OF ATTENTION TO DETAILS YOU HAVE & LACK OF CARE FOR YOUR CUSTOMER.IF YOU ACTUALLY READ MY REVIEW, YOU WOULD HAVE SEEN THAT I ALREADY GOT A REPLY AFTER WAITING TWO WEEKS!ALL YOU HAVE TO DO IS CHECK MY BOOKING NUMBER, CHECK MY DATE OF TRAVEL ( WHICH IS 15TH AUGUST) FROM LONDON TO LIVERPOOL, AND FIND THE DRIVER WHO DROVE THE BUS BACK TO LONDON...OR SIMPLY CALL YOUR BIRMINGHAM OFFICE TO VERIFY IF SHE DROPPED THE PHONE THERE...BUT, ARE YOU GOING TO ACTUALLY DO THAT?
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
