NEVER AGAIN!!! Bought tickects Vilnius - Warsaw (round trip). We had a work travel, our bus was at 9AM - as we calculated, it should be a perfect timing to come before work event in the evening. We were at the bus stop 15 min early. The bus didn't arrive at 9AM, but we still waited. Waited for more than an HOUR - no bus, no notification, nothing. Other waiting passengers at the stop all confused and also have no info about the delay. Mind that the bus location in the app was near the border of Poland and Germany! Checked for notifications in the app, SMS, email... nothing. We wrote to the support - they marinated us in the chat for 45 minutes and still we received no info about the bus. We could not just stand and wait, we needed to make it on time, so we took our car. It was additional expense to us. And of course we couldn't take the bus back, because we are now in another country with our own car, so we cancelled the trip back. Wrote to the customer support after all that nonsense - "ahh we are so sorry, but the actually arrived at 10:30AM, so your trip is non-refundable since the bus still arrived". COMPLETE SILENCE and then they say you should have just waited for the bus longer... The app said that the trip is operating on time, but the bus was non-existent. Absolutely horrible experience, we just waisted 140 Euro for the tickets, and wrote countless emails that they VIOLATED THEIR OWN RULES - as it is written in their web , they are obligated to inform their customers about any delays or changes to the trip. Next time I'll choose to go on a freaking bike, than ride with them.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
