Bus never arrived. I booked through Greyhound. Greyhound could not tell me anything. Said they did not know where the bus was. I called customer service for Flix they could not tell me anything. I tried going on an online chat. First I was told that I had to contact Greyhound. I explained multiple times that it was Flix bus and Greyhound had no idea what was going on. Several times I had to state that it is your bus operated by your company. Finally the online representative came back with that the bus had technical issues and apologized for the inconvenience. I asked what am I supposed to do. Then I was told that the bus departed from Binghamton but at the same time I was told the GPs was not working. I was at the station 30 minutes early for the scheduled bus departure. No bus ever arrived or left for Buffalo from the Binghamton station. There was one gate that Flix busses left from (14). The station attendant in Binghamton confirmed that the bus never arrived and there were passengers waiting to be picked up. When I asked the customer service person on the online chat what to do I was directed to rebook with Greyhound. Greyhound would not refund or rebook until the bus was 2 hours late. When I tried to ask the online chat representative if the next FLIX bus would be arriving on time at 6:05 the representative told me I had to reconnect with the chat and disconnected the conversation. They could care less if I was stranded at a bus station. My friend waited to buy a ticket for the next bus and then was not able to so he was left stranded.I would never use this company again. Terrible.I had to buy a second ticket to make sure I was not stranded in Binghamton for the night. I had to buy a second bus ticket so I would not be stranded in Binghamton for the night. I would never use this bus company. Customer service wa
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
