SHOCKING SERVICE !!! No toilet on outbound service (wouldn’t have booked if we had known) ZERO driver communication on return bus - pulled into Services without giving reason, (overheard something about a warning light on the bus so assume engine fault) Air conditioning not working despite 30 degree heat. Pulled into designated stop - again no communication from driver that we could leave bus for 15 mins. On return to bus, driver made vague request if everyone was on board and despite being told someone had not returned, proceeded to drive off anyway leaving a passenger behind !!! On raising these issues to FlixBus I was told I was not entitled to any refund. Would never use this company again, terrible customer service.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
