I booked a return trip from Prague to Dresden. On my return journey, when I arrived at the bus stop, my trip was not showing on the departure board. However, the FlixBus app continued to display it as “on time.” I waited until nearly midnight — by then it was already more than two hours overdue.At that point, all FlixBus offices were closed, so I could not speak to anyone. I was left with no choice but to pay for a hotel, purely because of FlixBus’s miscommunication and system failure.I kept calm and contacted FlixBus afterwards, requesting compensation for my hotel stay and alternative travel back to Prague. I have proof to support my claim — including my hotel booking and screenshots showing the app status — but I did not submit it at the time, trusting that the situation was clear from their own records.After several email exchanges, my request was rejected, and I was offered only a refund for the single missed trip.I feel I was treated unfairly and left stranded in a foreign country, with no communication or support from FlixBus. This is unacceptable. The company showed no concern for the distress and inconvenience I experienced, and I had to bear additional costs entirely due to their mistake. My plans for the following day had to be cancelled as a result.In the end, I received nothing more than my bus fare refund — far from adequate given the circumstances.11th Aug - in response to your reply: Not until you have compensated me for the costs I incurred due to your mistakes. Take responsibility for your actions, rather than offering empty apologies.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
