Absolutely disgusting experience with FlixBus. We had already paid online for extra baggage and were 100% within the limit, but the arrogant driver refused to let us board unless we paid even more. In the end, we were forced to pay for bags we didn’t even carry. That’s daylight robbery.The driver was rude, aggressive, and completely unprofessional. To make things worse, he even left a passenger behind simply because they dared to complain. Is this how FlixBus treats paying customers?This company clearly doesn’t care about fairness or customer service if they’re hiring people like this. Shameful behavior, a total scam, and the worst travel experience I’ve ever had.I will NEVER take a FlixBus again, and I strongly warn others – avoid this company at all costs.PsIt has been a week since my complaint, and the only response I received from FlixBus was a few questions from their admin—likely just to add a reply here on Trustpilot. Unfortunately, no real action has been taken. I have not received a refund for the extra charge, nor have I seen any sign of disciplinary action against the driver involved.I’m very disappointed with the way this has been handled. At this point, it feels like FlixBus is more concerned about their public image than actually resolving customer issues. For me, it’s a definite NO to FlixBus.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
