Dear FLIX Customer Service,I am writing to express my dissatisfaction with the bus service provided on 27/08/25 involving Bus No UK940 towards Cardiff. I am sure that the Bus never arrived. Myself and 2nd passenger we attended the bus stand at 8:11am please see proof of uber receipt , this is way before 8:30am as the ticket paid for clearly can see. I can confirm we was standing by stops 11-15.We also asked a FLIX Bus driver that had a sign towards Birmingham for assistance and certainly wasn’t helpful … I am attending a Business Meeting, all the way from London and needed to be on time. I have paid on FLIX site for a return clearly can see attached. I am not wanting to write a negative review as I believe in raising the complaint first and hoping for a simple resolution. , however I am asking for a refund for full refund. I am still staying positive of the FLIX service and hope to carry out the return journey 16:45 as per ticket I have already paid for. Please confirm receipt of this complaint and inform me of any actions taken.My brother spoke to customer advisor team called Miss Tuana she refusing to multiple times to put him through a supervisor and did not give an email to submit our complaint this has made us very distress especially me I suffer from mental health and my brother had to company me because I was having a panic attack so it wasn't pleasant for me I can give you my psychiatic doctor information if you request that that's no problem. If it wasn't for my brother I would have to go to hospital because when I get in this mindset it's very hard for me to breath get into distress god bless my brother because of this quick thinking he booked a national express coach which departed at 908am please can you contact my brother then we can submit the evidence of the uber receipt and it puts us WAY BEFORE the time of the coach departure plus we have just bought a national express ticket towards Cardiff for £90 I'm sorry to say miss Tuana was so unprofessional very disappointing I have been in the customer service sector for the last 30 years due to my ill health I cannot work so I have knowledge about customer service anyway I hope this gets resolved ASAP. I request a full refund for the distress has caused me I have seen some other reviews which is the same thing what happened to me the bus did not turn up. I hope this matter can be resolved swiftly I would not have made it complaint I tried I made the first step which my brother called but he got hit with a roadblock miss Tuana Sincerely, Shahidul Monaf Mobile 07930389763
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
