Absolutely awful. We had a bus booked for 9:55 which never showed up. No tracking of the bus, no updates from the company and we waited around for over 2 hours. Their site says you can request a full refund if your bus is more than 2 hours late, their online chat representative said this was not the case.We were automatically rebooked onto another bus at 1pm without being asked if it was convenient, it was not. They are meant to send you a rebook link on email, this didn't happen. They then wanted to charge us to change the 1pm bus to an earlier time the following day...when it says online if your bus is over 2 hours late there is no charge to amend the booking, even if the one you want to change to is more expensive.We will never use them again as the customer service is just horrendous.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
