We booked 6 buses in total while on holiday and every single one of them was delayed and one didn’t even turn up. We booked a bus from Chamonix to Annecy. Around 10 minutes after our scheduled pick up time, the Flixbus app eventually confirmed the bus was delayed. This delay kept increasing more and more. An hour past from the time it was supposed to collect us and the app said the bus had already been and was on its way to Annecy. We were at the collection point the whole time, no Flixbus arrived.We tried calling the helpline and consistently got cut off. We were stranded in Chamonix with our phones literally about to die. Another Flixbus pulled up. We explained that our bus to Annecy had never turned up and we have no way home. The driver did not care in the slightest, they were rude and said it’s nothing to do with them (although they also work for Flix) and they said they were going to Geneva. We decided our only way home was to go to Geneva which was over an hour out of our way to hopefully get a bus from here to Annecy which was another hour. The driver insisted on cash only, ripped us off with the pricing and gave us no receipt or ticket. Once in Geneva, we got on another flix bus to Annecy, who again ripped us off and gave no receipt or ticket. Both employers just kept the money for themselves. We made it to Annecy over 2 and a half hours after our original scheduled arrival time and paid quadruple to what we should have. AVOID AT ALL COSTS.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
