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FlixBus Staff Verbally Abused, Threatened, and Discriminated Against Me — Horrifying Experience!!

On July 27, 2025, - 01:45 am at Cologne Bonn Airport, I was subjected to serious verbal abuse, threats, and discrimination by two FlixBus employees, despite holding a valid and fully paid ticket for the bus from Cologne to Paris. I was traveling with my girlfriend, and what was supposed to be a normal trip turned into an extremely disturbing and unsafe experience.The bus was parked in a different area than expected — not in the designated FlixBus spot, which caused confusion. My girlfriend and I were among the first to approach the bus, and there were still passengers getting off at that moment. One passenger couldn’t find his luggage, and I witnessed the female FlixBus staff member speaking to him in a very rude, cold, and hostile tone.Once the missing luggage was found and I stepped forward to place my bag, the staff member started yelling at me in German. I calmly said, “English?” and she shouted louder: “TICKET! TICKET!!!” in an aggressive tone. I replied firmly but respectfully:“Don’t scream. Just do your job.”Instead of acting professionally, she switched to Romanian and began insulting me with inappropriate and offensive words, believing I wouldn’t understand. I told her — in Romanian — that I understood every word she was saying and she should be careful with her language.At that point, she went to a male FlixBus employee and said in Romanian: “He understands Romanian. Do not let him on the bus no matter what.”That male employee then stepped toward me aggressively, blocked my path and said: “Do you know what I can do to you? Take one more step onto that bus and see what happens.”I was shocked and I was being threatened, denied service, and clearly targeted. This was not only unjust, it was discriminatory and unsafe. I had done nothing wrong, I had a valid ticket, and I remained calm throughout.They then let the bus drive away before police could arrive — a clear attempt to avoid accountability.This Was More Than Bad Service. It Was: • Verbal and ethnic harassment • Threats of violence • Denial of paid service • Abuse of power • Violation of EU passenger rights and dignity I Demand: 1. Full apology from FlixBus 2. Complete refund for my ticket 3. Compensation for emotional distress and financial losses 4. Immediate investigation and disciplinary action against both employees involvedThis happened in Germany — a country that upholds equality, safety, and respect. Yet I was treated like an intruder for simply knowing a language and standing my ground. I will not let this go ignored. I will file complaints to relevant authorities and publish this experience until I get justice.

Date of experience: Jul 27, 2025