Initially, the bus we booked was cancelled and we were forced to rebook onto a bus departing 4 hours later. We then booked and paid extra for pre allocated seats for a group of 6. (Months in advance btw).When we arrived, there was no space for our bags. The driver had to manhandle them to force them into the cargo area. Upon stepping onto the bus, we found a group with young children sitting in our seats (seats with a table).The driver did not care and just shrugged.It was then our responsibility to ask them to move to their assigned seats (their ticket showed them sitting a row back). This was met with resistance from those passengers. The departure was then delayed while we waited for those passengers to pack up and move. The bus then departed while people were still moving and reorganising themselves onboard. This was an incredibly uncomfortable position to be put in. And made our whole group feel horrible.Absolutely horrendous organisation and customer service from Flixbus.
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
