Extremely disappointed with FlixBus. I was charged over £40 just to change the name on a ticket(which originally cost less than £10), even though the date, time, and passenger category stayed exactly the same. It wasnt last minute and I had already paid for the original ticket, which cost significantly less than the name change fee itself. This feels like nothing more than an unfair money grab — there was no added value, no flexibility, and no justification for such an inflated charge. Contacted customer support who just justified the extortionate amount calling it a 'modification fee'. I’ll think twice before booking with them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
